Frequently Asked Questions
Why choose Nordic Medical Solutions?
Who are your customers?
Do you sell authentic products?
What is the origin of your products?
What currency are your prices in?
Which payment methods do you accept?
Which courier company do you use for shipping?
Transportation is an outsourced activity.
We ship with the world’s leading courier companies DHL Express and TNT and for all cold chain pharmaceuticals we ship with DHL Medical Express, which are one of the leading courier in the medicine industry.
All transportation of pharmaceuticals are done according to GDP.
We ship every business day of the week. All packages are always carefully sealed and securely protected.
Can I track my order and is the package insured?
Which countries do you send to?
How much does shipping cost?
Can I add products to my existing order?
Can I pick-up my order in your warehouse?
Can I return or exchange an item?
What is delivery time of my order?
Can I have my products shipped in a neutral export carton?
What kind of shelf life can we expect on products ordered from you?
We always guarantee minimum 6 months remaining shelf life on the products we supply and very often significantly longer. If shelf life is shorter on the product we intend to ship you, we ask for your approval before shipping.
Do you sell other products than presented on the website?
How do I get in touch with you?
How do you store aesthetic pharmaceuticals?
Our warehouse is validated and licensed by the Danish health authorities and are fully compliant with EU and Danish GDP guidelines
Handling of aesthetic pharmaceuticals?
If goods are delivered according to documentation and accepted, they are quarantined until a second control is performed where the following is being controlled:
- The product name, strength and size
- Form
- Batch number
- Expiry
- Suppliers name and address
- Temperature during transport
- Damages
When these controls are performed and accepted the goods is registered in the warehouse management systems and stored according to the goods specific storage requirements.
How do you handle deviations?
Upon completion of this control, if the deviation is still present, Nordic Medical Solutions will contact the designated supplier.
The goods are placed in quarantine, awaiting further instructions.
This is standard procedure and is described in existing SOP´s.
How do you handle recalls/falsified products?
It is ensured that the authorities and the authorization holder are informed immediately.
Our warehouse has a quarantine area for identified or suspected falsified products.
This is standard procedure and is described in existing SOP´s.